Role
You will be the voice and the on the ground operator for our digital platforms. This role is a perfect hybrid of creative storytelling and responsive community building. You will manage content execution, handle audience interactions, and support live event coverages, ensuring every digital interaction is polished, accurate, and on brand.
Responsibilities
- Social Media & Website Ops Execution: Assist in uploading, scheduling, and publishing creative content across various social media platforms (Meta, TikTok, etc.) also basic website admin dashboards.
- Social Media Admin & Engagement: Act as the first line of response by replying to comments and DMs promptly, maintaining a friendly, helpful, and on brand voice.
- Pre-Flight Quality Assurance (QA): Run a strict double check routine (checking for typos, correct tagging, proper video formats, and active links) before any content goes live to ensure zero error publishing.
- On-Site Event Coverage: Help document live events by taking raw photos/videos on your phone, and use simple tools like CapCut or native IG/TikTok editors to create and post quick, engaging stories or short videos on the spot.
- Crisis & Escalation Alert: Monitor audience feedback and instantly report any heavy complaints or negative sentiment spikes to the Manager following the internal guidelines.
Qualifications
- Educational Background: Currently enrolled undergraduate students or fresh graduates majoring in Ilmu Komunikasi (Communication Studies), Public Relations, Journalism, Advertising, or related fields.
- Professional Experience: No prior professional experience required, but academic projects, personal blogs, relevant extracurricular activities, or prior experience are a plus.
- Technical Skills: Familiarity with social media features (Instagram Reels, TikTok trends, scheduling tools). Familiarity with mobile editing suites like CapCut and native platform editors (IG/TikTok tools). Basic understanding with website dashboards (CMS). Strong writing and communication skills in both Bahasa Indonesia and basic English. Basic familiarity or curiosity to learn Generative AI tools (e.g., ChatGPT/Claude) for workflow efficiency.
- Soft Skills: A natural "typo-hunter" who values accuracy over rushing. Able to discipline yourself when to focus on content production and when to shift focus to replying to messages.
Calm under pressure and quick to ask for guidance when handling technical difficulties or difficult customers.