Role
You will be responsible for managing key client relationships and overseeing the successful execution of digital projects from initiation to completion. This role demands a proactive approach to client satisfaction, strong project management capabilities, and the ability to effectively coordinate cross-functional teams to deliver impactful solutions.
Responsibilities
- Serve as the primary day-to-day point of contact for a portfolio of assigned clients, ensuring timely and effective communication on all project matters.
- Manage the end-to-end delivery of digital projects, including defining project scope, timelines, budgets, and ensuring internal teams are aligned to deliver on client objectives.
- Proactively identify and communicate potential risks or challenges related to project scope, timeline, or budget, proposing solutions to the Account Manager.
- Prepare and present project updates, performance reports, and initial proposals to clients, articulating value and progress.
- Support the Account Manager in identifying growth opportunities within existing client accounts and preparing pitches for new business acquisition.
- Collaborate closely with internal creative, technical, and marketing teams to translate client requirements into actionable tasks and ensure seamless project execution.
Qualifications
- Educational Background: Bachelor's degree in Business, Marketing, Communications, IT, or a related field.
- Professional Experience: Minimum of 4-6 years of proven experience in project management, client service, or account coordination within a digital agency or related industry.
- Technical/Hard Skills: Strong understanding of project management principles and tools. Familiarity with digital marketing channels and website/app development processes. Good grasp of digital marketing and technology concepts. Proficient in Google Workspace.
- Soft Skills: Excellent client-facing and internal communication skills (written and verbal). Highly organized, detail-oriented, and capable of managing multiple projects simultaneously. Strong problem-solving abilities.
- Bonus Points: Proven track record in managing smaller-scale digital projects independently. Experience with CRM software.
Location Preference
This position is prioritized for our Jakarta office.
Thank you your interest in Suitmedia. Please note that while we are accepting applications, this posting is part of our ongoing effort to build a talent pool for future opportunities. We will keep your application on file and contact you should a suitable position become available.