Challenges: The Advancements of Mobile App Feature for A Better Healthcare Accessibility
EMC Hospital is a private healthcare facility affiliated with the EMTEK Group. EMC Hospital has collaborated with Suitmedia on a previous project, the development of its mobile app. Building upon this partnership, EMC wanted to continue to enhance its mobile application with Suitmedia. This initiative aims to improve the user experience by redesigning the UI of the "my healthy access" menu and adding patient journey features. Previously, EMC developed a mobile app to make it easier for patients to consult with doctors about their health and to schedule more regular appointments. On this occasion, the enhancements are needed in the aspect of telehealth services, and help patients to access e-magazines and e-brochures easier.
The project encompasses several objectives aimed at creating a solution-oriented and efficient application for managing healthcare needs. These include addressing prolonged loading times in the "my healthy access" menu, enhancing the visibility of visit data, providing comprehensive patient information, enabling seamless navigation to medical records from patient details, integrating payment data for inpatient services, and implementing a real-time patient journey feature that allows patients to monitor their queue position in real time.
Solutions: A Series of Comprehensive Enhancements to Facilitate Streamlined Journey
To provide the best solution for EMC, Suitmedia has developed an EMC mobile application that includes comprehensive telehealth features. Patients can make video calls with doctors, consult online about health problems, book appointments, buy medicine, and view medical records from consultations. Additionally, doctors have their own app to manage their schedules with patients. Suitmedia recommended this solution because not all hospitals in Indonesia have such applications, thus helping EMC compete with other telehealth services. Suitmedia also redesigned and updated the app, integrating features like seamless access to the "my healthy access" menu and real-time monitoring of queue conditions. These enhancements ensure users can effortlessly navigate essential functions and stay informed about current wait times, significantly improving the overall patient experience.
Results: A More Seamless and Efficient Healthcare Experience for EMC Hospital Patients
With the solutions provided by Suitmedia, doctor-patient consultations have become more efficient and systematic. The implementation of these solutions has significantly improved the functionality and usability of the EMC Mobile App, particularly in the "my healthy access" menu and patient journey feature. Customers have noted that the EMC application is particularly helpful for viewing doctors' schedules without needing to access the website first. Additionally, users can access more information about EMC's facilities, making the app more informative and useful. These enhancements have resulted in a smoother user experience, contributing to a more seamless and efficient healthcare experience for patients using EMC hospitals' services.
