Challenges: How to Replace Manual Data Entry with a More Efficient and Accurate System?
Surabaya Industrial Estate Rungkut (SIER) is a state-owned enterprise that manages the industrial manufacturing area in Surabaya. As a subsidiary of Danareksa, SIER has played a crucial role in supporting the development of industrial areas, particularly in East Java. To enhance operational efficiency, SIER sought to develop an e-Governance, Risk, and Compliance system, abbreviated to the e-GRC system. The goal was to streamline internal business processes and establish a modern, well-structured workflow.
SIER formerly utilized manual data entry procedures, which frequently led to errors and inconsistencies. The lack of real-time monitoring and reporting capabilities in the existing system also caused delays in crucial decision-making. Additionally, the integration with Danareksa Holding’s systems or other internal applications has not yet been implemented, causing operational inefficiencies.
To address these challenges, SIER aimed to develop an e-GRC system for the Risk Management Module to improve the efficiency and accuracy of business processes. By creating the new system, the risk of manual data input could be reduced through accurate and organized data management. Furthermore, real-time risk monitoring and reporting features on the system would enable the management team to respond quickly and effectively so that they could proceed immediately. Also, integration with Danareksa Holding’s applications and other internal applications was the objective that would ensure a better organized and smooth workflow throughout the company.
Solutions: Developing a High-Performing Website to Streamline Operational Efficiency
To effectively redesign and develop the internal website of PT SIER, specifically focusing on the e-GRC system, we implemented the 4D approach that consisted of data collection, strategy determination, implementation, and performance measurement. This strategic approach was designed to streamline the company’s operational efficiency.
The project commenced with in-depth user research aimed at understanding the specific needs of users. The insights gathered from this research were used to design wireframes and prototypes, continuously refined based on user feedback. The design process was categorized into a user-centered design process, ensuring that the new website was not only functional, but also aligned with the user expectations. For the development phase, we utilized robust technology, including PHP, Laravel, HTML5, Bootstrap 6.0.3, CSS, and JavaScript, ensuring the website was responsive and functional. The e-GRC comprised two modules: Risk Management for corporate risk and investment management and Governance & Compliance Management, which was designed to integrate risk management processes systematically.
Moreover, the e-GRC system helped users to manage risk data with ease. In other words, this system allowed users to input, change, delete, and review data, simplifying the risk management process. In addition, the unique feature of this project was the dashboard, which provided a clear summary of risk data. The information enabled users to understand important insights and make informed decisions promptly. The website was also equipped with the filter feature, allowing users to segment data based on division or risk owner and focus on the tasks they are responsible for.
Results: An Innovative and User-Friendly Website that Simplifies Risk Management Process
We successfully assisted PT SIER in developing an e-Governance, Risk, and Compliance (e-GRC) system that significantly simplifies the risk management process. This innovative system enabled users to manage risk data efficiently and provide comprehensive information summaries through an intuitive dashboard. This solution has garnered positive feedback from the internal team, as it has improved the efficiency of reporting and risk management.
The internal team of PT SIER was satisfied with the new website since they expressed that collaborating with Suitmedia was a great decision. “Suitmedia can provide in-depth and detailed analysis that helps users develop this application. We expect this application to be actively used starting in Q1 2025,” said the internal team.
