Challenges: How to Achieve Comprehensive Patient Care through Digital Innovation?
EMC Healthcare is a prominent healthcare provider in Indonesia, known for its commitment to quality patient care and advanced medical services. EMC strives to fulfill its vision and mission through its various hospital units by delivering high-quality healthcare services that meet community needs and prioritize patient interests. A major long-term goal is to ensure that these efforts consistently reflect their commitment to excellent patient care and satisfaction. EMC is dedicated to prioritizing patient needs, promoting continuous learning and innovation, and creating excellence in specialized healthcare.
To remain competitive and meet evolving healthcare expectations, EMC Healthcare recognized the need to enhance patient access through digital solutions. The hospital faced challenges in delivering a seamless and comprehensive remote healthcare experience, including essential services such as consultations, follow-up care, appointment scheduling, and medical record management. Strengthening patient engagement through reliable and accessible digital health information also emerged as a critical priority. Addressing these challenges has become central to EMC Healthcare's efforts to advance its digital transformation and improve patient care.
To overcome these challenges, EMC Healthcare aimed to create a robust digital platform that would allow patients to seamlessly access high-quality healthcare services through their mobile devices. The primary objectives included ensuring secure and convenient access to essential healthcare services, supporting a cohesive patient journey from consultation to treatment, and fostering ongoing patient engagement through credible health content. By achieving these goals, EMC sought to solidify its position as a leader in Indonesia’s digital healthcare space, delivering accessible, patient-centered, and innovative services that elevate the professionalism and quality of the healthcare experience.
Solutions: Revolutionizing Patient and Doctor Experiences with Dual Apps
To support EMC Healthcare’s digital transformation objectives, we proposed a dual-app strategy, developing two distinct applications tailored to meet the needs of patients and healthcare providers. The patient app is designed to enhance the overall patient experience by offering convenient access to telehealth services, including virtual consultations, appointment scheduling, and secure access to medical records. Meanwhile, the doctor app is designed to streamline healthcare providers' workflows by enabling efficient management of patient schedules and interactions. This dual-app strategy ensures a smooth and accessible healthcare journey for patients while empowering doctors with the tools needed to deliver high-quality and well-coordinated care.
Our development process prioritized integrating advanced technological features to enhance the usability, security, and efficiency of EMC Healthcare’s dual applications. By implementing real-time monitoring, data processing, and cutting-edge UI/UX frameworks, the apps deliver a seamless, responsive, and secure experience for both patients and healthcare providers.
Key Technological Features:
- Real-Time Queue and Patient Journey Tracking: Uses AI to show real-time wait times and track the patient’s journey, improving transparency and user experience.
- Secure Video Communication: Provides encrypted video calls for secure and reliable consultations between patients and doctors.
- User-Centered Interface Design: Offers easy-to-use layouts that are accessible to all users, including those new to technology.
Key Features of the EMC Healthcare Patient App
- My Healthy Access: Centralized menu for all healthcare services.
- Appointment Scheduling: Easy booking, rescheduling, and cancellation with reminders.
- Patient Journey Tracking: Tracks each step from appointment to lab results.
- Medical Records and Health History: Secure access to past consultations, test results, and prescriptions.
- Medication Orders and Prescription Management: View prescriptions, order medications, and track deliveries.
- Health Reminders and Notifications: Reminders for check-ups, medications, and appointments.
- Video Consultations: Secure video calls with doctors for remote healthcare.
- Reliable Health Content: Access to health information via e-magazines, e-brochures, and articles.
- Support and Feedback Channels: Immediate help and a platform for feedback.
Key Features of the EMC Healthcare Doctor App
- Patient Schedule Management: Allows doctors to manage and update schedules in real-time.
- Consultation History Access: Provides access to patient medical histories for personalized care.
- Efficient Patient Interaction: Simplifies viewing and updating patient notes for continuous care.
Results: The Growth of EMC Mobile App as a Leading Digital Healthcare Solution
To demonstrate the success of the EMC mobile application project, we can highlight several key metrics and data points that underscore its positive impact and user reception
Download Metrics:
- iOS: Since its launch on January 24, 2023, the EMC mobile application has been downloaded 5,856 times.
- Android: Since its launch on January 31, 2023, the EMC mobile application has been downloaded 12,358 times.
User Ratings:
- iOS: The application has received a perfect rating of 5.0 from 163 reviews.
- Android: The application has also maintained a perfect rating of 5.0 from 332 reviews.
These metrics highlight the application's success and user satisfaction, demonstrating that the comprehensive telehealth features, user-friendly design, and real-time functionalities have been well-received by the patients and healthcare providers. The high download numbers and exceptional ratings indicate that the project has effectively met user needs and established EMC Healthcare as a leading provider of telehealth services in Indonesia.
EMC Healthcare expresses satisfaction with the development of the mobile app, as evidenced by the following testimonial. The positive feedback highlights the app's effectiveness and the value it brings to their operations. “We've been working together since 2018, and overall performance is good. Suitmedia can meet our expectations and deliver our needs in Digital Marketing." said Kevin Darmawan, Head of Corporate Digital Marketing at EMC Healthcare (PT. Sarana Meditama Metropolitan Tbk).
